B. Passenger Policies

9. Cancellations

If you need to cancel a trip you reserved, please call at least two hours in advance of the schedule trip time to cancel. If possible call 12 hours or more in advance if you need to cancel a trip.

If you call less than two hours in advance of a cancel trip, it will be considered a late cancellation.

If you have four late cancellations in a 60 calendar day period, this will be consider excessive and sanctions will be impose. (See C. Suspension and Appeals Policies)

9. No Show Trips

Eligible riders should be ready within 15 minutes before the schedule pick-up time to board the van. If not ready to board the van within five minutes after the schedule pick-up time this will be consider a no show trip.

If you have four no show trips in a 60 calendar day period, this will be consider excessive and sanctions will be impose. (See C. Sanction and Appeals Policies)

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