GWTD-Dial-A-Ride Information Guide
The GWTD-Dial-A-Ride transportation program was
created under the Municipal Grant Program for Elderly and Disabled Demand
Responsive Transportation, CGS 13b-38bb.
The eight Greater Waterbury Transit District
municipalities and the Greater Waterbury Transit District Board of Directors
applied for the grant to do coordinated transportation in our region for the
seniors and persons with disabilities. The Greater Waterbury Transit District
includes
To be eligible to use the GWTD-Dial-A-Ride
Transportation Service you must be:
a.
60 years and older OR
b.
A person with a disability AND
c.
A resident of
An application needs to be filled out and returned to
the designated address to start to use the GWTD-Dial-A-Ride. An ID card will be
sent to you to use to make reservations and board the vehicle.
OPERATING
POLICIES
Hours of Service: Monday to Friday:
Saturday:
Weekday of Municipality Service: Monday-
Waterbury
Tuesday- Naugatuck and
Wednesday- Thomaston
Thursday- Middlebury and Prospect
Friday- Cheshire and Wolcott
2nd Week- Middlebury and
3rd Week- Cheshire and Prospect
4th
Week- Waterbury and Wolcott
Service Areas: The Service
Area for the GWTD-Dial-A-Ride includes Cheshire, Middlebury, Naugatuck,
Prospect, Thomaston, Waterbury,
Reservations: Reservations
can be made 3 to 14 days in advance. Call the phone number on your ID card to
schedule your trip between the hours of
Fares: No fares.
Be Ready for the Vehicle:
This is a shared ride. Due to uncontrollable circumstances the
vehicle may arrive earlier or later than your scheduled pick-up time. Please be ready 15 minutes prior to your
scheduled pick-up time and allow for pick-up 15 minutes after your scheduled
pick-up time.
Safety and Courtesy: GWTD-Dial-A-Ride reserves the
right to refuse service to anyone who is discourteous or who may endanger
his/her safety or the safety of the driver and other passengers. Smoking is not allowed in the vehicle.
Use Seat Belts: All passengers are required to
use the seat belts provided on the vehicles.
Please ask the driver for assistance, if needed. Wheelchair securements must be performed by
the driver only.
Attendants: Medical attendants or aides can
accompany a person. Special trips for
the attendants alone will not be made.
Carry your GWTD-Dial-A-Ride
I.D. Card:
You must carry your I.D.
Card at all times while riding the vehicle.
You must show your I.D. Card to the driver, if asked.
Curb-to-Curb Service: GWTD-Dial-A-Ride service is “curb-to-curb.”
Upon request, “door to door” service may be accommodated if the access is clear
of any vehicles, snow, ice, or other debris.
All ramps must be flat and built to proper building code specifications. Assistance will be provided to passengers
boarding and deboarding vehicles if needed.
Under no circumstances are drivers permitted to enter client’s homes or
other buildings.
Trip Changes: Trip changes or requests for
service cannot be made with the driver. All
trip requests and/or changes must be made by calling the number on your I.D.
card.
Cancellations: Trip cancellations must be
phoned in to the number on your I.D. card as much in advance as possible. An uncancelled trip is considered a
“NO-SHOW”. Persons with four no-shows or
cancellations in a sixty (60) calendar day period may be suspended from
service.
Shopping Bags: Shoppers should transport
shopping bags so they can be safely stowed on the vehicle, under their seat,
and so on and off loading does not take an unreasonable amount of time. No more than 5 bags are allowed.
Holidays: No service on New Year’s Day, Memorial Day, Fourth of July, Labor Day,
Thanksgiving Day, and Christmas Day.
Inclimate Weather: Service is very rarely cancelled
except under extremely hazardous conditions. In severe weather conditions
cancellation of service can be heard on TV Channels 30, 3, and 8. On Radio
stations WATR 1320 AM, WMMW 1470 AM and WWCO 1240.