Policies

 

 

For

 

GWTD

 

DIAL

 

A

 

RIDE

 

 

Adopted: March 27, 2006 

Amender: June 28, 2006

 

 

 

 

 

 

GWTD-Dial-A-Ride

 

 

Greater Waterbury Transit District

67 Farrington Avenue

Waterbury, CT 06706

T/F: 203 573-8627

Email: GWTD8@aol.com

Website: www.gwtd.org

 

 

Board of Directors

Yvonne Smith-Isaac, M.D., Waterbury, Chairman

Doreen Pulisciano, Cheshire, Vice Chairman

Richard Fusco, Watertown, Secretary

Douglas Coley, Wolcott, Treasurer

Carolyn Giguere, Thomaston, Bookkeeper

Vacant, Cheshire

JoAnn Cappelletti, Middlebury

Lynn Donovan, Naugatuck

Sally Schilke, Naugatuck

Vacant, Prospect

Ann LaPorta, Waterbury

James Secula, Waterbury

Rose-Ellen Theriault

 

Municipalities

Town of Cheshire, Cheshire Senior Center, Doreen Pulisciano

Town of Middlebury, Middlebury Senior Center, JoAnn Cappelletti

Borough of Naugatuck, Naugatuck Senior Center, Harvey Fayman

Town of Prospect, Prospect Senior Center, Lucy Smegeilski

Town of Thomaston, Thomaston Senior Center, Elizabeth Dobos

City of Waterbury, Waterbury Senior Shuttle, Maria Giordano

Town of Watertown, Falls Avenue Senior Center, Lisa Carew

Town of Wolcott, Wolcott Senior Center, Douglas Coley

 

Transportation Provider

North East Transportation, Barbara Kalosky, General Manager

 

Grant Bookkeeper

Kenneth Burkman

 

INDEX

Page  

 

A.        Introduction

 

1.       History and Funding                                                                                         5 

2.       Organization                                                                                                      5                                                                                                  

 

 

B.       GWTD-Dial-A-Ride Eligibility

 

1.       Eligibility                                                                                                            6                                                                                                          

2.       Application                                                                                                        6                                                                 

3.       Appeal Process for Eligibility Denials                                                            6                                                            

 

 

C.       Service Policies

 

1.       Service Area                                                                                                     7                                                                 

2.       Days and Hours of Operations                                                                       7                                                                        

3.       Holidays                                                                                                            7                                                                   

4.       Fares                                                                                                                 7                                                                                                              

5.       Curb to Curb Service                                                                                       7                                                                                      

6.       Demand Responsive Trips                                                                              7                           

7.       Trip Purpose                                                                                                     7                                                                                  

8.       Accommodating Mobility Aids                                                                        8    

 

 

D.       Passenger Policies

 

1.       Reservations                                                                                                       8

2.       Personal Care Attendants                                                                                  9

3.       One trip per Ride Request                                                                                 9

4.       Trip Change                                                                                                         9

5.       Seatbelt and Mobility Aid Securement                                                              9

6.       Smoking                                                                                                               9

7.       Shopping Bags                                                                                                    9

8.       Cancellations                                                                                                       9

9.       No Shows                                                                                                           10

10.  Denied Trip Request                                                                                          10

11.  Severe Weather Operation                                                                                10

 

 

 

 

E.        Suspension and Appeals Policies

 

1.       No Shows and Cancellation                                                                             10

2.       Violent, Disruptive, Illegal Behavior                                                                10

3.       Appeal Process                                                                                                 11

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.         Introduction

 

1.       History and Funding

 

After a review of the Elderly Transportation Services by the Legislative Program Review and Investigations Committee in 1998 highlighting the inconsistent availability of transportation across the state for the elderly and persons with disabilities, Connecticut General Statutes 13b-38bb, Municipal Grant Program for Senior and Disabled Demand Responsive Transportation was created in 1998 and funded in 2006.

 

The Greater Waterbury Transit District member municipalities entered into an agreement with the Greater Waterbury Transit District Board of Directors to jointly apply for the Municipal Grant Program for Senior and Disabled Demand Responsive Transportation (CGS 13b-38bb) FY 2007 from the Connecticut Department of Transportation.

 

This Matching Grant Program is not intended to replace funds previously spent by municipalities on transporting the elderly or persons with disabilities. This program is intended to expand a coordinated transportation system for the elderly and persons with disabilities.

 

The maximum amount each municipality can receive is based on two parts:

1.)   The 2000 U.S. Census count of people 60 years and older in the municipality relative to the state’s population of people 60 years or older is 50%, and

2.)   The municipality’s square acreage relative to the state’s total square acreage is 50%.

 

The municipality agrees to provide the Connecticut Department of Transportation with financial records of expenditures on transportation for the elderly and disabled and documentation of the level of ridership and hours of service, when requested to do so. 

 

The eight Greater Waterbury Transit District member municipalities applied to the Municipal Grant Program for Senior and Disabled Demand Responsive Transportation (CGS 13b-38bb) as a group to provide coordinated transportation. These eight municipalities are Cheshire, Middlebury, Naugatuck, Prospect, Thomaston, Waterbury, Watertown and Wolcott.

 

2.       Organization

 

Board of Directors

 

The Board of Directors is composed of representatives appointed by member municipalities. Each board member has a vote proportional to the population of his/her member community. The Board of Directors has policy making and administrative authority. The Board of Directors meets monthly, or at least four times a year.

 

Municipal Transportation Providers

 

The Municipal Transportation Providers is composed of the Municipalities Elderly and Disabled Transportation Service Directors participating with the Greater Waterbury Transit District for the Municipal Grant Program. The Providers will network, collect and review data, perform public relations, and coordinate trips and other duties as needed.

 

Contracted Transportation Service

 

The Greater Waterbury Transit District contracts with a Transportation Service Provider to provide transportation operational service. The service includes reservations, scheduling, dispatching, customer service and transportation.

 

Any and all data collected or produced through this program is available exclusively from the State of Connecticut. (Amended: 06/28/2006)

 

 

B.         GWTD-Dial-A-Ride Eligibility

 

1.       Eligibility

 

To be eligible to use the GWTD-Dial-A-Ride Transportation Service you must be:

a.       60 years and older OR

b.      A person with a disability AND

c.       A resident of Cheshire, Middlebury, Naugatuck, Prospect, Thomaston, Waterbury, Watertown or Wolcott

 

2.       Application

 

An application needs to be filled out and returned to the designated address to start to use the GWTD-Dial-A-Ride. An ID card will be sent to you for you to use to make reservations and board the vehicle. Applications will be available at municipal senior centers. For Waterbury, applications will be available at North East Transportation.

 

3.       Appeal Process for Eligibility Denials

 

If an individual is deemed ineligible for GWTD-Dial-A-Ride, they will be provided with the specific reasons for the denial. The Greater Waterbury Transit District shall provide administrative appeals processes through which individuals who are denied eligibility may obtain a review of the denial. The appeals process is as follows:

 

All appeals for eligibility denial must be filed within sixty (60) days of the denial of an individual’s application. The appeal shall be address to the Greater Waterbury Transit District, c/o Yvonne Denise Smith-Isaac, M.D., Chairman, 67 Farrington Avenue, Waterbury, CT 06706. The affected individual shall be provided an opportunity to be heard and present information in support of eligibility status. The Greater Waterbury Transit District Board of Directors shall render a decision on the appeal within thirty (30) days from submission of the appeal. The decision will be made in writing, or other accessible format as necessary, specifically stating the reason for the decision of the eligibility review. The decision of the Greater Waterbury Transit District Board of Directors shall be considered final.

 

 

 

C.       Service Policies

 

1.    Service Area

 

The Service Area for the GWTD-Dial-A-Ride includes Cheshire, Middlebury, Naugatuck, Prospect, Thomaston, Waterbury, Watertown and Wolcott. 

 

2.                  Days and Hours of Service

 

Days and hours of service are Monday thru Friday 9 a.m. to 4:30 p.m. Saturday 9 a.m. to 4 p.m.

 

Each municipality will have one weekday service.

 

Each municipality will one Saturday service a month.

 

3.                  Holidays

 

No service on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.

 

4.                  Fares

 

No fares.

         5.    Curb to Curb Service

 

Curb to curb service is the policy. Door to door service is done on request.  Drivers are not allowed inside anyone’s home or other buildings. 

 

6.         Demand Responsive Service

 

Demand Responsive Services are trips that you call for a reservation each time.

 

7.         Trip Purpose

 

No limitations based on trip purpose.

8.                  Accommodating Mobility Aids

 

All common wheelchairs are accepted.

 

Common wheelchairs are 30 inches in width and 48 inches in length. The weight, with the user in it, should not exceed 600 pounds.

 

Three- and four-wheeled scooters are accepted.

 

Weights 600 pounds or greater will break or disable the wheelchair lift.

 

 

 

D.   Passenger Policies

 

1.                  Reservation

 

a.                  Reservations can be made 3 to 14 days in advance. Hours for reservations are 9:30 a.m. to 2 p.m. Monday thru Friday.

 

b.                 One round trip per call.

 

c.                  No priority on reservations

 

d.                 Earliest trip is 9 a.m. Monday thru Saturday.

 

e.                  Last trip is 4:00 p.m. on weekdays and 3:30 p.m. on weekends. (The last one way trips will be booked ½ hour before the time the transportation service ends.)

 

f.                    Know these things when calling for a reservation:

 

1.       Name

2.       ID Card Number

3.       Date of Trip

4.       Time of Pick-up and Return

5.       Addresses of Pick-up and Drop-off

6.       If a PCA is accompanying you

7.       If special needs are required

 

g.                 Be ready 15 minutes before scheduled pick-up time

 

h.                 This is a shared ride.  Be sure to allow time for other pick-ups when making your reservation so as not to be late for an appointment

 

 

2.                  Personal Care Attendant

 

Personal Care Attendant (PCA) is someone who helps an eligible rider with his or her personal needs.

 

A PCA can ride for free with an eligible rider.

 

A PCA cannot ride the service alone.

 

3.                  One Drop-off per Ride Request

 

Vans will not wait while eligible rider conducts business at a drop-off place.   A separate return trip is needed.

 

4.                  Trip Change

 

Trip changes or other requests cannot be done by driver.  Call the reservationists if changes need to be made.

 

5.                  Seatbelts and Mobility Aid Securement

 

All passengers are required to use the seat belts provided on the vehicles.    Wheelchair securements must be performed by the driver only.

 

If you have a problem putting on a seatbelt, then ask the driver for help.

 

If the seatbelt is in poor condition please tell the driver and/or North East Transportation (NET).  (You can contact NET at 756-5550)

 

6.                  Smoking

 

No smoking on the van is permitted.

 

7.                  Shopping Bags

 

Eligible riders are allowed five standard sized shopping bags on the van as long as they can be safely stowed. 

 

Drivers are not required to help you with your shopping bags except to stow them on the van.

 

8.   Cancellations

 

If you need to cancel a trip you reserved, please call the phone number on your ID card as soon as possible.

 

If you have four cancellations in a 60 calendar day period, this will be considered excessive and sanctions will be imposed.  (See C. Suspension and Appeals Policies)

 

9.                  No Show Trips

 

Eligible riders should be ready 15 minutes before the schedule pick-up time to board the van.  If not ready to board the van within five minutes after the schedule pick-up time, this will be consider a no show trip.

 

If you have four no show trips in a 60 calendar day period, this will be consider excessive and sanctions will be imposed.  (See C. Sanction and Appeals Policies)

 

10.             Denied Trip

 

 Trips may be denied because of limited availability.

 

11.             Severe Weather Operation Policy

 

In severe weather conditions cancellation of service can be heard on TV Channels 30, 3, and 8. On Radio stations WATR 1320 AM, WMMW 1470 AM and WWCO 1240.

 

If you are out on a trip with the GWTD-Dial-A-Ride when severe weather occurs, call NET to confirm your return trip at 756-5550.

 

 

 

E.   Suspension and Appeal Policies

 

1.    No Shows and Cancellations

 

If you have four no shows or four cancellations within a 60 calendar day period you will be suspended from service as follow:

 

First Sanction

30 Day Suspension

Second Sanction

90 Day Suspension

Third Sanction

180 Suspension

Fourth Sanction

365 Suspension

 

You will be notified in writing or other accessible format of the sanction and suspension, and offered information to appeal the suspension decision.

 

2.   Violent, Disruptive, or Illegal Behavior

 

GWTD-Dial-A-Ride will not tolerate behavior which endangers the safety of the driver or other passengers.

 

A written warning will be issued stating the offense and potential for suspension of service if repeated.  In the case of a rider with a cognitive disability we suggest that a Personal Care Attendant accompany the rider.

 

If the offense continues the following sanctions are:

 

First Sanction

Written Notice

Second Sanction

30 Day Suspension

Third Sanction

60 Suspension

Fourth Sanction

90 Suspension

 

Suspension will be increased by 30 days for each sanction.

 

For serious offenses, service will be suspended immediately until such time as the rider can prove he/she is not a danger to other passengers or the driver.

 

3.                  Appeals

 

To appeal decisions made by Greater Waterbury Transit District (GWTD) for suspension of service:

a.                  Send a letter to GWTD requesting an Appeal Hearing

b.                 If not satisfied with GWTD Appeal decision, write to Connecticut Department of Transportation (ConnDOT)

c.                  You have the ability to hire a lawyer at any time

 

Addresses:

Greater Waterbury Transit District

67 Farrington Avenue

Waterbury, CT 06706

 

Connecticut Department of Transportation

Michael Sanders

Public Transportation Administrator

2800 Berlin Turnpike

P.O. Box 317546

Newington, CT 06131-7546

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